Refund Policy

Effective Date: 01 July 2026

Our Satisfaction Promise

At MyNextTrack, our goal is not just to generate a report, it is to help students and parents gain meaningful career direction with confidence.

We believe in the value of our Personalized Career Direction Report. However, if after reviewing your report you genuinely feel that it did not provide meaningful value or useful guidance, we would want to know.

Simply contact us within 7 days of receiving your report. We will carefully review your request and, if you're not satisfied, we will gladly issue a 100% refund.

We would rather earn your trust than keep a payment from an unhappy customer.

Refund Eligibility

A refund may be considered in the following situations:

• You are not satisfied with the value or usefulness of your Personalized Career Direction Report.

• Your payment was successful, but the assessment could not be completed due to a technical issue on our side.

• Your report could not be generated or delivered because of a system error.

• A duplicate payment was made for the same assessment.

• Any other genuine issue, after review by the MyNextTrack support team.

Cases Where Refunds May Not Apply

Refund requests may not be approved if:

• Incorrect information (such as an invalid email address) was provided during registration, resulting in delivery issues.

• The assessment was intentionally submitted using false or misleading responses.

• Fraudulent activity, misuse of the service, or repeated unreasonable refund requests are identified.

Our aim is to be fair to every customer while protecting the integrity of our service.

How to Request a Refund

If you believe you are eligible for a refund, please email us within 7 days of your payment.

Email: mynexttrack.reports@gmail.com

Please include:

• Your full name

• Registered email address

• Payment date (or payment reference, if available)

• Amount paid

• A brief reason for your refund request

Each request is reviewed individually with fairness and empathy.

Refund Processing

If your refund request is approved, the refund will be processed through your original payment method.

Please allow 5–7 business days for the refund to be reflected in your account, depending on your bank or payment provider.

Contact Us

For any questions regarding payments or refunds, please contact us at:

Email: mynexttrack.reports@gmail.com

We are committed to providing a positive experience and continuously improving MyNextTrack based on your feedback.